Frequently Asked Questions
Everything you need to know about Peeko's gourmet deliveries.
How do you ensure the freshness of my order during transit?
We use temperature-controlled packaging and eco-friendly insulated liners to ensure your food arrives at the peak of freshness. All perishable items are shipped with gel packs designed to maintain optimal temperatures for up to 48 hours.
Where does Peeko source its ingredients?
We pride ourselves on quality and transparency. 90% of our ingredients are sourced from local organic farms and sustainable producers who meet our rigorous standards for taste and ethical farming practices.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality guarantee, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes! Peeko offers a wide range of gluten-free, vegan, and keto-friendly options. You can use our website filters to browse products that align with your specific dietary needs and allergen requirements.
How long will it take for my order to arrive?
Orders are processed within 24 hours. Standard shipping typically takes 2-3 business days, while express shipping options are available at checkout if you need your gourmet treats sooner.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link so you can monitor your Peeko delivery every step of the way.