Returns & Exchanges
At Peeko, we strive to deliver the freshest gourmet ingredients to your doorstep; however, due to the perishable nature of our products, we offer a satisfaction guarantee to ensure you are delighted with every bite.
Contact Support
Email our customer care team within 48 hours of delivery if your order arrives damaged or does not meet our quality standards.
Provide Documentation
Include your order number and clear photographs of the product and packaging to help us process your request quickly.
Validation Review
Our quality assurance team will review your claim within 24 hours to determine eligibility for a replacement or store credit.
Resolution Delivery
Once approved, a fresh replacement will be dispatched immediately or a full credit will be applied to your Peeko account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing